Before your intake is submitted
If you've paid but not yet completed the intake questionnaire, you're entitled to a full refund. Simply contact us and we'll process it straightaway. This also applies if you decide not to proceed after paying but before submitting any career details.
After intake, before writing begins
Once your intake is submitted, your order moves into our writing queue. If you cancel before a writer has started work on your document, you're entitled to a full refund.
Once writing has started
Once a draft has been delivered, we ask that you use your included revision round to get the document right rather than requesting a refund, as most concerns at this stage are resolved through revision. Refunds after a draft has been delivered are considered case by case and are not guaranteed.
After your first draft is delivered
Once a draft has been delivered, we ask that you use your included revision round to get the document right rather than requesting a refund most concerns at this stage are resolved through revision. Refunds after a draft has been delivered are considered case by case and are not guaranteed.
Duplicate or erroneous payments
If you were charged twice for the same order, or a payment was taken in error, we'll refund the duplicate or erroneous amount in full as soon as we identify it. Please flag it to us if you spot it first.
How to request a refund
Email us or use the Contact form with your order number and the reason for your request. Approved refunds are returned to your original payment method typically appear within 5–10 business days, depending on your bank.