1. Who we are
SetMyResume ("we", "us") provides resume, cover letter and LinkedIn profile writing services to customers in the UK and elsewhere. This policy explains what personal data we collect when you use our website and order our services, and how we use it.
2. What we collect
We collect the following categories of personal data:
- Contact details: full name, email address, phone number and location, provided when you start an order.
- Career information: work history, education, certifications, skills, target role details and any special requests you provide during the intake process.
- Uploaded files: an existing resume, job description, or other documents you choose to upload.
- Payment information: handled entirely by our payment processor; we never see or store your card details ourselves.
- Communications: messages you send us through the contact form, and records of transactional emails and, where you've opted in, WhatsApp messages we send about your order.
- Usage: information collected automatically through cookies and similar technologies, such as pages visited, browser type, device information and general location, including data collected by analytics and advertising partners as described in Section 9.
3. Why we collect it
We use your data to create your account and order records, complete your resume, cover letter or LinkedIn content, deliver files to you, respond to support and revision requests, send order related emails and WhatsApp messages where you've opted in, and to operate, measure and improve our website, including through analytics and advertising as described below. We do not use your career information for any purpose beyond fulfilling your order.
4. WhatsApp messages
We only contact you on WhatsApp if you tick the opt in checkbox during checkout. You can withdraw consent at any time by replying "STOP" to any message or contacting us directly, and we'll switch to email only communication going forward.
5. Who we share it with
We share limited data with the third party providers that let us run the service, including payment processing, order and file storage, transactional email, analytics and advertising, and, where applicable, order delivery messaging. We do not sell your personal data.
6. Where it's stored
Your data is stored securely in a private database and file storage system. Access to uploaded files and delivered documents is restricted to signed, time limited links, and files are never made public.
7. How long we keep it
We retain order records, including intake data and delivered files, for as long as necessary to support revisions and respond to any follow up queries, and as required for our accounting obligations. You can ask us to delete your data at any time, subject to what we're legally required to retain.
8. Your rights
Under UK data protection law you have the right to access, correct, or request deletion of your personal data, and to object to certain processing, including processing for advertising purposes. To exercise any of these rights, contact us using the details on our Contact page.
9. Cookies and advertising
We use essential cookies required for the site to function, such as your secure sign in session after a magic link login.
We also use cookies for analytics and advertising, to understand how visitors use our site and to measure and deliver ads. Where required, we will ask for your consent before setting non essential cookies, and you can change your preferences at any time through your browser settings.
10. Children's privacy
Our services are intended for individuals aged 18 and over. We do not knowingly collect personal data from children, and if we become aware that we have done so, we will delete it promptly.
11. Changes to this policy
We may update this policy from time to time. Material changes will be reflected by updating the date at the top of this page.